Plant Guarantee Policy, starting Spring 2025:
Quality Gardens offers a limited guarantee on certain plant materials for a replacement plant or store credit. We cannot offer a guarantee on plant material without a sales receipt.
This is a one time replacement only and the replacement plant will not carry a guarantee. Please refer to specific plant guarantees below.
Plant must be given sufficient light, water, and suitable soil conditions. If your plant starts to appear unhealthy, please bring a sample to our staff for analysis and recommendations. If the plant is brought back for a refund and still has live buds and green tissue, we will be unable to offer a refund.
Quality Gardens is not responsible for acts of nature (floods, ice, drought, etc)
Trees & Shrubs – Trees and shrubs will carry a 30-day Guarantee from the date of purchase. No guarantee will be given on trees and shrubs planted in a container, left in the original pot, or those damaged by animals or mechanical injury. An extended 1 Year Guarantee is available for purchase.
A 1 Year Guarantee will be offered on any tree and shrub planted by a Quality Gardens professional staff member, and our staff will plant your replacement plant material free of charge.
Roses, Groundcover & Perennials – Up to 30 days from the date of purchase, 100% store credit will be given. NO guarantee will be given on plants left in the original container, for animal damage, or improper care.
We are unable to offer a guarantee on the following items: Annuals, Houseplants, Tropicals, Pond plants, Balled Christmas Trees, Cut Christmas Trees, and Evergreens bought in December
Guarantees offered during the 2024 growing season will not be affected by any changes and will continue to be honored according to 2024’s policy.
*All Sale/Discounted Items are considered Final Sale and no guarantee or returns will be offered.